Get To Know Me

Lisette

Grey Glacier

Originally from northern Chile, I moved to Italy at the age of 17 for two truly transformative years that sparked my lifelong love for exploring. Now, I call Puerto Natales home, where I live with my husband and daughter. This town is a gateway to Patagonia's wild expanses—the perfect base to raise and educate our future guardians of nature.

My career in travel began with a quest to master new languages and a pull towards adventure. Drawn to Patagonia’s rugged terrain, I’ve spent nearly a decade living in and loving this remote corner of the world. From horseback riding across the pampas to sailing to the mystical Chiloé Island and meeting whales and penguins of the Magellan Strait, Patagonia has so much to offer you. 

Over the years, I've explored all the iconic trails, worked in renowned locations like EcoCamp and Explora and am constantly amazed by Patagonia's stunning sunrises and sunsets. I hope you get to experience them! With deep-rooted knowledge and firsthand experiences, I work closely with the Customer Experience Team who are here to help you discover your perfect trip, ensuring your adventure with Swoop is as unique and unforgettable as the landscapes you’ll explore. 

My Top 5 Patagonia Experiences

Lisette

The horses from Estancia La Peninsula, Chile

  1. Horseback Riding in Torres del Paine - This is one of my true passions with 32 horses of my own (Muñeca, Manzana and Jolie what are their names). Getting to ride through Patagonia’s plains, forests and mountains, was a real bucket list item. 
  2. W Trek in the Heart of the Austral - I love hiking and completing this iconic trek in the heart of the Austral Autumn (April), my favourite time of the year, was very memorable.
  3. Condors at Laguna Sofia with my Daughter - One of my most cherished memories is watching condors soar above Laguna Sofia, their wings cutting through the crisp Patagonian air—a sight that captures the wild essence of the Magallanes region.
  4. Exploring Jeinimeni’s Trails - Hiking in the national parks of Chile’s Aysen region with my husband was absolutely mesmerising.
  5. Huemul Deer Encounter in Torres del Paine - Encountering an (elusive) huemul deer up close was unexpected and incredible. I love the rich biodiversity and natural beauty of the park.

How I Can Help You

Since joining Swoop in September 2022, I’ve been dedicated to assisting travellers in realising their Patagonian adventure dreams with the utmost safety, comfort, and authentic hospitality.

Today, I serve as Patagonia Team Leader. My role is all about supporting our incredible Customer Experience team, guiding and coordinating our daily operations while sharing insider tips from a local perspective which they can pass on in their interactions with you. 

I also collaborate closely with our extensive network of local partners, fostering strong relationships built on professionalism and collaboration. Together, we maintain a close rapport, continuously striving to enhance our service and deliver journeys of a lifetime for you and all our cherished customers.

Lisette

Exploring Sierra Baguales