Jennifer
Mexico
Customer
Rating
2
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Jennifer's Trip Date:
10th Mar - 16th Mar 2025
What was your most memorable moment?
Being on the beach with sea lions and elephant seals with the guides from Rincon Chico.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
2 out of 10
On a scale of 0 to 10, how would you rate your trip: Highlights of Peninsula Valdés?
6 out of 10
On a scale of 0 to 10, how would you rate your trip: Peninsula Valdés Wildlife In Depth?
6 out of 10
Tell us about Valdes
I worked with kind people in the planning phase and acknowledge that they booked this trip for me quickly and added my daughter at the last minute. However, I would not recommend Swoop for booking this trip. Again, I question their knowledge of the area, their recommendation not to book a car which clearly most travelers do as evidenced not just by my experience but the statements on the websites of the hotels Swoop booked for us, and their selection of the guide who was not at all qualified. I hope you steer future travelers away from this local agency or at least vet their guide selection in advance.
Tell us about the Wildlife
As you can see from my comments, we were disappointed by the guide who knew so little and added almost nothing to the experience. He did not even seem happy to be doing this - taking off to the parking lot or elsewhere for most of the days spent whale-spotting and only speaking if we asked him a question rather than offering his knowledge. The wildlife itself was outstanding and the experience provided by Rincon Chico was worth the high price we paid to stay there. That alone was not enough to make up for the high cost and low value provided on the remainder of the trip.
Something Else?
I recognize that reviews on social media may or may not be impactful. I'd strongly encourage Swoop to either develop greater expertise in this region or outsource this trip to a company on whom you can rely to provide higher quality service. What we got from Swoop was disappointing.
Do you have any tips or advice for other people planning a trip to Patagonia?
Unfortunately, that advice would be not to book a trip to Peninsula Valdes through Swoop. Its not a complex trip to book which I know now and wish I'd had the time to learn before our Swoop booking.
Has your experience changed your perspective in any way?
Again, the wildlife viewing was great - particularly the beaches where we were able to go with Rincon Chico. We also enjoyed sitting and watching the sea lions resting and playing at Punta Norte.
Do you have any recommendations for Swoop, or feedback about the team?
Please read my other comments.
How prepared and excited for Patagonia did you feel?
Excited and prepared but then extremely disappointed by the guide who did not add value. I also feel misled by Swoop and opted for the driver/guide when this would've been an easy self-drive experience. I should've listened to the advice on the hotel websites which both contradicted Swoop. Regarding the below questions, I don't think I would book with Swoop again which is unfortunate as we'd like to do some trekking in Patagonia. After this experience, I'm not sure I'd trust their advice nor their guides.
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No