Jamie Lee
United States Of America
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Jamie Lee's Trip Date:
11th Feb - 24th Feb 2025
What was your most memorable moment?
Just the trip as a whole, the quality and variety was wonderful
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Safari in Southern Patagonia?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Buenos Aires Express?
8 out of 10
On a scale of 0 to 10, how would you rate your trip: Santiago Express?
10 out of 10
Something Else?
The hotel Design Suites in El Calafate was gorgeous but they seemed to lack staff and experience. It felt like they recently opened and were still getting acclimated to the swing of things. We had dinner there the first night (the food turned out to be good) but we almost left to go downtown for dinner after waiting a half hour to get water and drinks. The service was extremely slow and didn't seem like they had enough staff to handle and entire dining room of guests having dinner. When we first went to the bar when we arrived we asked for espresso martinis (which turned out to be good) but they said they only had a margarita glass or wine glass to serve it in - and it took a very long time to get it. We went to the pool and didn't find towels so we asked the front desk but they had to be asked a second time and finally got the towels at the pool after 45 minutes. Compared to the service we experienced in Chile, our experience across the board in Argentina was a little disappointing. We figured "maybe its and Argentinian thing"? It seemed like wherever we ate service was slow and unattentive.
Do you have any tips or advice for other people planning a trip to Patagonia?
Be prepared for wind
Has your experience changed your perspective in any way?
Was good to see that part of the world and the size and sophistication of Santiago and Buenos Aries
Do you have any recommendations for Swoop, or feedback about the team?
Everyone did a great job. Sydney was extremely prompt and available when deciding on our trip and Alicia was very helpful for any questions or information needed along the way. I was surprised it was Alicia I connected with when I need to call SWOOP for a question and she easily pointed me in the right direction. Our whole group was very happy and impressed with the services from SWOOP.
How prepared and excited for Patagonia did you feel?
Very
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
Yes
Would you be interested in travelling to the Arctic with Swoop?
Yes