Yogananda Venkata
United States Of America
Customer
Rating
0
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Yogananda Venkata's Trip Date:
29th Nov - 3rd Dec 2024
What was your most memorable moment?
Nothing of that sort
Which of the following best describes your adventure?
Average
On a scale of 0 to 10, how would you rate your trip: Highlights of Los Glaciares?
5 out of 10
Tell us about the Trekking
This is where I feel like my excitement of the trip was robbed. I went for a guided tour for a reason and that was not served.
Something Else?
I think the planning and communication from Niko and Rachel was really good. We were kept informed about all the things we needed to know. However, it was unfortunate that we were asked to deal with Walk Patagonia when it was time for execution.
Has your experience changed your perspective in any way?
Yes. If you go for a guided tour, guide makes all the difference and the tour company that is flexible enough to change plans to deliver on the customer expectation is important.
Do you have any recommendations for Swoop, or feedback about the team?
Please work with a local partner that will deliver on the promised customer experience.
How prepared and excited for Patagonia did you feel?
I was very well prepared and was a lot excited about the Laguna de los Tres experience.
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No