Jo and Martin
United Kingdom
Customer
Rating
8
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Jo and Martin's Trip Date:
3rd Mar - 26th Mar 2025
What was your most memorable moment?
The Australis cruise was fantastic
On a scale of 0 to 10, how would you rate your trip: Cape Horn & Glaciers Cruise?
9 out of 10
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
8 out of 10
On a scale of 0 to 10, how would you rate your trip: Experience Paine's Nature and Wildlife?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Highlights of the Chilean Lake District?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Highlights of Los Glaciares?
6 out of 10
On a scale of 0 to 10, how would you rate your trip: Classic Buenos Aires?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Custom Ushuaia?
9 out of 10
Tell us about Patagonia Camp
I've mentioned this earlier. Our guide Max was fantastic. We were disappointed we could not do our preferred trip on the last day. This may have been because of block booking a number of guests on Puma tracking. Otherwise it was fabulous
Tell us about Tierra del Fuego
Mentioned already. We would like to raise our issue about one of the guides... perhaps you could advise
Tell us about Torres del Paine
Our favourite park. Quite stunning
Tell us about Chilean Lakes
A great way to spent the last few days. Loved the 100km eating experience . Manuela was wonderful. I've already mentioned issues with the kayaking
Tell us about Los Glaciares
It was beautiful but did not enjoy the busy hike. The guide was fine. It feels like tourism is getting out of control
Tell us about Buenos Aires
Described already. Great city. Great guide. Only regret is not going to a tango show
Tell us about the Zodiac
Great fun. Great guides
Tell us about the Trekking
Already described
Something Else?
The site created to put our travel documents on was clunky and not fit for purpose. I wasn't sure who was supposed to be benefitting from it
Do you have any tips or advice for other people planning a trip to Patagonia?
Most already mentioned. Suggest currency exchange rather than ATM for cash. Warn customers about very popular hikes. The Australis cruise was the highlight.... very expensive but worth it.
Has your experience changed your perspective in any way?
We would always book a guide in the future. We learned such a lot from them. We will NOT go on very popular hikes. Just loved Patagonia
Do you have any recommendations for Swoop, or feedback about the team?
I think I've mentioned everything. Cecilia was nice but seemed a bit rushed. Peter was charming. Is it worth recommending some guide books? The Swoop guides to towns were OK but of limited use.
How prepared and excited for Patagonia did you feel?
Prepared and excited!
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No