Mary 'Annie'
United States Of America
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Mary 'Annie''s Trip Date:
23rd Feb - 14th Mar 2025
What was your most memorable moment?
The penguin colony visit and the glacier hikes were both highlights of the trip.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
On a scale of 0 to 10, how would you rate your trip: 9-Day Torres del Paine Circuit?
7 out of 10
On a scale of 0 to 10, how would you rate your trip: King Penguin Encounter?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Highlights of Los Glaciares?
10 out of 10
Tell us about EcoCamp
I feel like most of the miscommunication occurred with this company or with the sales rep who was working to book us for this experience. The guides were excellent and the food at the establishment was very good quality. I think it is important for the max group size to be stated to potential clients so they can make an informed decision about how they want to trek. Also, it would be helpful to know that the tent camping "at EcoCamp" is not at EcoCamp, but requires a hike to get there. Many would probably choose to upgrade to a dome if they knew that the tents required a hike to get to them from EcoCamp. Finally, despite our request for multiple shuttles on the departure morning d/t varying departure times, everyone staying in a tent had to board an incredibly early shuttle to go to EcoCamp the day of our departure as they would not provide more than one shuttle that morning.
Do you have any tips or advice for other people planning a trip to Patagonia?
It was helpful to have the private transfers, especially on the longer transport days. Would recommend help coordinating the refugios for the O-Trek, otherwise, guides and porters aren't necessary if you are in good shape.
Has your experience changed your perspective in any way?
I look forward to exploring more of South America.
Do you have any recommendations for Swoop, or feedback about the team?
The tip guide needs to be updated to include separate tip recommendations for the guides and porters.
How prepared and excited for Patagonia did you feel?
I felt well prepared and was also excited for the adventure.
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No