Janet
Australia
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Janet's Trip Date:
6th Dec - 10th Jan 2025
What was your most memorable moment?
W trek
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Glamping W Trek?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Laguna de Los Tres Hike?
7 out of 10
On a scale of 0 to 10, how would you rate your trip: Laguna Torre Hike?
5 out of 10
On a scale of 0 to 10, how would you rate your trip: Mayo Spirit Boat & Hike?
8 out of 10
On a scale of 0 to 10, how would you rate your trip: Classic Santiago Highlights?
5 out of 10
On a scale of 0 to 10, how would you rate your trip: Highlights of Ushuaia?
6 out of 10
On a scale of 0 to 10, how would you rate your trip: Valparaiso City Tour?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Classic Iguazú Falls?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Highlights of Los Glaciares?
3 out of 10
On a scale of 0 to 10, how would you rate your trip: Classic Buenos Aires?
8 out of 10
Tell us about EcoCamp
Fantastic. I think the guide made it - I know that's his job, but I would certainly recommend Dany and his deputy, Christobal. The accommodation was lovely, the food fantastic.
Tell us about Santiago
Walking tour would have been my preference and to learn more about the history. The hotel was lovely, and quite centrally located. One tip might be to let people know how to use the public transport system to get around
Tell us about Tierra del Fuego
Would have preferred a day hiking rather than just sitting in a vehicle with a few stops to walk a few hundred metres.
Tell us about Buenos Aires
Great city, again, tips on how to use the public transport system would be helpful - you can just swipe your Visa card at the tube, but I don't know how to use the buses. It's a lovely city - more Parisian than Paris
Tell us about Iguazu
Seeing the falls.
Tell us about Torres del Paine
The hiking, nature, knowledge of the guides in geology, flora, fauna etc etc. They weren't prepared for my fascination with maps though! No one else has such an interest apparently. But they were happy to indulge my interest, so it's not a negative, just a thought that lots of people on the trek didn't seem to want to know where they were going, contours etc etc.
Tell us about Los Glaciares
See earlier comments about the transfer to El Calafate - no apology has been given for this, or reason, apart from "operational"
Tell us about the Trekking
Guides were great and so knowledgeable. I know it's their job, but they made sure they walked with each member of the group, and knew our strengths and weaknesses. The timings for the walks were spot on. I would recommend Dany to anyone.
Something Else?
The gripes I had have been mentioned in the relevant sections. The main issues were some of the transfers. The other disappointing aspect was the fact that only 2 1/2 hours had been allowed for the walking tour of Valparaiso.
Do you have any tips or advice for other people planning a trip to Patagonia?
Do it!! The W trek is solid, but the EcoCamp experience meant that we didn't have to carry too much gear. I was concerned that I would be slower than most, as I thought I would be older, but in the end, I kept up and more, with the younger ones.
Has your experience changed your perspective in any way?
Just reinforced that I belong in the outdoors.
Do you have any recommendations for Swoop, or feedback about the team?
Dany was great. Transfers caused a couple of headaches, especially travelling alone and with no Spanish.
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
Yes
Would you be interested in travelling to the Arctic with Swoop?
Yes