Celia
Canada
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Celia's Trip Date:
15th Nov - 19th Nov 2024
What was your most memorable moment?
The stunning landscapes on all of our hikes. The hikes we did with guides at Explora where there were no people, a rare thing to find these days.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Explore Fitz Roy from a Luxury Lodge?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Custom Buenos Aires?
10 out of 10
Tell us about Explora
INCREDIBLE!!!! Staff are very professional, amazing food, every detail of the place is thought through and it shows.
Tell us about the Excursions
The Glacier Trek at Perito Moreno was very well done - the guides were so enthusiastic and really made an effort. The only thing I would say is that there are too many people on the trek we did.
Something Else?
The only recommendation I have for Swoop is that when I first contacted Swoop, it would have been very helpful to have someone explain exactly how Swoop works - for example, only once I booked Explora via Swoop, I was handed over to Swoop's customer experience team. It was the customer experience team that helped me plan other aspects of my trip - I didn't know what had happened with the first person I had initially dealt when booking Explora. Also, Swoop hadn't told me that they could help plan our time in Buenos Aires - I thought Swoop only planned things in Patagonia.
Has your experience changed your perspective in any way?
Yes, we will go back to Argentina for sure and will use Swoop again.
Do you have any recommendations for Swoop, or feedback about the team?
See my comment earlier.
How prepared and excited for Patagonia did you feel?
Very prepared - thanks to Swoops helpful vidoes and answers to all my questions.
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
Yes
Would you be interested in travelling to the Arctic with Swoop?
Yes