Gregory
United States Of America
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Gregory's Trip Date:
30th Dec - 13th Jan 2025
What was your most memorable moment?
Hiking in Patagonia; Tierra Patagonia
Which of the following best describes your adventure?
Average
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
On a scale of 0 to 10, how would you rate your trip: Torres del Paine Luxury Adventure Retreat?
10 out of 10
Tell us about the Excursions
The guides were great (Walk Patagonia, Moreno Glacier and Tierra Patagonia). The transfers were excellent. Many of the excursions in BA and Chalten were poorly selected
Tell us about Tierra Patagonia
Outstanding
Tell us about Torres del Paine
Beautiful
Something Else?
Dining in BA over New Years (12/31 and 1/1) was very limited and very expensive. I heard about the excellent cuisine in BA but was disappointed. It was the wrong time to be in BA
Do you have any tips or advice for other people planning a trip to Patagonia?
Per prior notes, the road to Lago del Desierto is awful. Warn of poor condition, motion sickness, long trip, dust, etc. No one should waste their time 'mountain' biking on that road. Great bikes and people but awful, unsafe conditions (speaking as a physician). it was irresponsible not to warn of the conditions.
Has your experience changed your perspective in any way?
Yes, but i do not have the time to go into it.
Do you have any recommendations for Swoop, or feedback about the team?
Absolutely, the value of your service is to bring insight to travelers given the wide range of options. Good selections included the moreno glacier, Tierra Patagonia, the guides and the transfers. Poor (and sometimes dangerous) selections included biking in BA, being in BA over new years, The Ventana tango review, repeated trips and biking on the dirt road in Chalten, and the wine tours in Maipo. I recognize our trip included 4 couples so the group is responsible for some of the requests - Swoop could have been more transparent and clear about the conditions and risk. It is notable that 3 of our group could not do the mini trek on the glacier (due to age) but it did not occur to anyone that the risk of injury was far greater on the biking in Chalten.
How prepared and excited for Patagonia did you feel?
Not well prepared but some of that is the large number of emails between Swoop and our group that made following all of the back and forth difficult. It was hard to sort through the emails to get relevant information. Would have been nice to have very explicit recommendations on tipping as that was a daily discussion
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
Yes
Would you be interested in travelling to the Arctic with Swoop?
No