Leslie
France
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Leslie's Trip Date:
21st Jan - 25th Jan 2024
What was your most memorable moment?
In Torres del Paine, it is a toss up between the first day with Joaquin & the driver (who was super but I don’t remember his name) and our last hike with Matthias. Bothe experiences were fantastic. The guides were excellent. It was mind-blowing.
Which of the following best describes your adventure?
Life changing
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: W Trek: Heart of Torres?
5 out of 10
Tell us about Hotel Las Torres
The hotel was fine but it needs to be modernized. The restaurant staff try very hand but they need better training. For example, water and drinks should be brought over immediately. Bread should then come with the special butter followed by the amuse-bouche, if there is one. Soon after, the meal order can be taken. This however was not the case. It seems that the restaurant staff was always overwhelmed. As hard as they tried, the service was never good. The bar staff too needs training.
Tell us about Torres del Paine
The hikes were fantastic as were the guides and the drivers. On one excursion, there were more birders on the bus.. The driver was very accommodating to the birders, which inspired the rest of the group.. For example, the driver spotted an eagle, and made sure to pull over to the side of the road so that we could all see, take pictures,, as well as find the nest. It was great that the driver was attentive to the needs of a few passengers because we all benefited. The guide also was excellent and ensured that we would see as much wildlife as possible. We also took a hike with one guide who was fantastic.
Has your experience changed your perspective in any way?
Of course. Very e should take a trip to Patagonia.
Do you have any recommendations for Swoop, or feedback about the team?
I think I hav given my feedback.
How prepared and excited for Patagonia did you feel?
I was super excited and was not disappointed.
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No