Stephanie
United States Of America
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Stephanie's Trip Date:
29th Dec - 2nd Jan 2023
What was your most memorable moment?
Galloping on horses
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: W Trek: Heart of Torres?
7 out of 10
Tell us about Hotel Las Torres
Excellent guides. Food was mediocre at both the bar and dining hall. Customer service of all hotel members were 11 out of 10. Incredible views. Excursions were well organized. I wish there were more trekking excursions along the O or W circuit. The best excursion was The Lakes trail.
Do you have any tips or advice for other people planning a trip to Patagonia?
No
Has your experience changed your perspective in any way?
No
Do you have any recommendations for Swoop, or feedback about the team?
Address every question listed in a customer's email so that it eliminates a lot of back and forth. Have good follow through in fulfilling requests the team has agreed upon doing without the customer having to follow-up.
Was there anything else Swoop could have done for you to help you prepare for your trip?
No.
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No