David
United States Of America
Customer
Rating
2
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
David's Trip Date:
13th Mar - 25th Mar 2023
What was your most memorable moment?
The hikes to Towers and Fitz Roy. The vastness of the steppe and the beauty of the mountains and glaciers. The guides at Torres Del Paine were outstanding. The restaurants in El Chalten were excellent.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
2 out of 10
On a scale of 0 to 10, how would you rate your trip: W Trek: Heart of Torres?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Highlights of Los Glaciares?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: Classic Buenos Aires?
10 out of 10
Tell us about Hotel Las Torres
Location was incredible. Room was comfortable. Excursions were well planned, on time and the guides outstanding. The breakfast buffet was very good. The dinner menu was sufficient but not outstanding. Restaurant service was mediocre and slow. The Bar service was mediocre, the food was very good but some items on the menu were not available or they were altered, for example a meat platter was really a bread and meat platter. The restaurants at El Chalten were much better than the food and service at the Hotel Las Torres
Tell us about Los Glaciares
Hosteria Senderos was outstanding, very quaint, excellent service and food. The hikes were mesmerizing, challenging and beautiful. El Chalten is vibrant little town with lots of good drink and food. Our itinerary included a stop at Walk Patagonia in El Calafate but that never happened
Do you have any recommendations for Swoop, or feedback about the team?
Improve timeliness of communication regarding scheduling.
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No
How prepared and excited for Patagonia did you feel?
We were well prepared because of the research we had completed before the trip. The Swoop Adventure Planner was very helpful and full of good information. The occasional emails regarding trip planning and Patagonia highlights were very good.