Jorge and Carlos - our guide and driver. Everyday was memorable. Spectacular views, scenery, sunrise/sunsets, and unbelievable winds. Our final day was probably the most memorable as Jorge altered our itinerary making it a really enjoyable day - The Towers + Lago Azul then culminating with an up close sighting of two Puma cubs.

Great holiday

There is no one like Jorge - highest possible scores and recommendation. Now here's the problem with Swoop - in the video briefing in February it was asked "what physical condition should you be" and answered "these are not difficult treks, as long as you are active you will be fine" - sorry wish I wrote it down, but I relayed a message along those lines to my wife and fellow traveler. Both of them spent time improving their fitness, while both were active walkers, they hadn't done anything strenuous. If they hadn't taken the time to improve minimally their cardio we would not have been able to complete these treks. The trek from Lagoona Verde was for the most part okay, exception being the uphill climb to the Lago Toro mirador and the loose shale covered downhill to the Weber bridge. As part of the briefing it was also indicated hiking poles were not required. Okay partially true, but they should have been recommended! The French Valley trek, was cut short, we could not make it past the first lookout in the valley (0.5km) before needing to turn back to make the boat. The Towers trek on the last day was spectacular, thanks to Jorge!! If we did the planned trek, we wouldn't have made it. Instead Jorge took us on a different trail that allowed us a 'better' view in less time with slightly less effort.

Don't advertise among the icebergs - this doesn't happen, or the conditions need to be perfect, which may only be 10% of the year. There was nothing wrong with the kayaking, but don't paint the picture you are doing this in and around icebergs - you spend your time on Grey and Serrano river with no icebergs.

In case you didn't read the text about the Activity on the last page Serrano Camp wasn't to expectations. The Dome (luxury Yurt) wasn't that luxury. Electrical was stated as being available - however this wasn't available inside the dome. No heaters as I believe were mentioned in the video briefing, just hot water bottles. No one from the Camp thought to check on how our accommodations were. The bathrooms were not maintained. For the money we had more expectations. The food was good, not great. The inclusion of a single 'welcome' drink each day was not what we expected - should not have been a problem to offer a glass of wine with dinner. We didn't need an open bar, but a single Pisco or Beer at the end of the day is rather cheap. The food service at the restaurant was average at best. They need a lesson in customer service! What we saw at the Horseback ranch Rio Serrano Villa (?might not have been the name) was far more in line with our expectations. The Serrano restaurant/lodge could have been a far better 'destination' without much additional investment. It is run very much like a 'budget' destination.

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