Anonymous
United States Of America
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Anonymous' Trip Date:
4th Feb - 10th Feb 2023
What was your most memorable moment?
There was a moment where we had spent about an hour hiking on our third day. When we reached the top of a ridge, we got our first view of the valley and it was utterly breathtaking. Patagonia is so beautiful that it does not make sense.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
On a scale of 0 to 10, how would you rate your trip: Trek Cerro Castillo National Reserve?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Multi-Activity Aysen: Cerro Castillo Reserve & Marble Caves?
9 out of 10
Tell us about the Trekking
The guide was awesome! He felt a little burned out, but still great. I would fully recommend Cerro Castillo to people. It is easy to get to and shockingly gorgeous but without nearly as many people as other parts of Patagonia. Definitely worth the visit.
Do you have any tips or advice for other people planning a trip to Patagonia?
Do what you can to make it happen. It is well worth it and unlike anything else in the world. And, Torres del Paine is incredible, but don't forget that other parts of Patagonia are just as stunning but also much more intimate.
Would you be interested in travelling to the Arctic with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
Yes
Would you consider another trip to Patagonia with Swoop?
Yes
How prepared and excited for Patagonia did you feel?
Definitely prepared. But, the hiking poles were listed as optional for our trek. Given some of the rough terrain, they would be listed as mandatory.
Do you have any recommendations for Swoop, or feedback about the team?
We had a lot of communication errors with the customer service team. They were very responsive, but we got inconsistent pricing quotes and they would provide us information or suggestions contrary to what the local partner recommended. There definitely seemed to be a gap of the people just not understanding what life in Patagonia is like.
Has your experience changed your perspective in any way?
It fully reminded me that I feel rejuvenated in the mountains. I need to visit more.