Mark & Tracy
United Kingdom
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Mark & Tracy's Trip Date:
16th Nov - 11th Dec 2022
What was your most memorable moment?
Visiting the Moreno Glacier in El Calafate
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
On a scale of 0 to 10, how would you rate your trip: 8Day Patagonia United?
8 out of 10
Tell us about Torres del Paine
Beautiful scenery and great trekking
Do you have any tips or advice for other people planning a trip to Patagonia?
Double check the itinerary with what you were expecting. Swoop use local suppliers and the communication between the two of them was very poor, this puts a lot of emphasis on you as the traveller to check the arrangements
Do you have any recommendations for Swoop, or feedback about the team?
Improve your chain of communication with Cascada and be clear with your customers who they are dealing with. I am still not sure what value Swoop added to our trip. Having said that when things went wrong Carys was always on the end of an email to assure us things would be sorted out
Was there anything else Swoop could have done for you to help you prepare for your trip?
Provided the final itinerary sooner before we departed.
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No
Has your experience changed your perspective in any way?
It has made me reconsider how humans are abusing the planet and how this is impacting on Patagonia, to the extent that future generations might not be able to experience what we did