Marian

Canada

Customer
Rating

9

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Marian's Trip Date:

1st Dec - 18th Dec 2019

What was your most memorable moment?

My most memorable moment was seeing the three Towers of Paine. We were fortunate to have a blue sky day with little wind and spent more than an hour enjoying the incredible scenery and ambiance at the base of the towers.

Which of the following best describes your adventure?

Life changing

On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?

1 2 3 4 5 6 7 8 9 10

9 out of 10

Were Swoop right to recommend Dittmar Adventures?

No

Were Swoop right to recommend Serac?

Yes

Tell us about Torres del Paine

Torres del Paine was beautiful. Trekking the paine massif circuit was definitely a great choice for us as we prefer adventure and getting away from the typical hiking areas. The only thing that was somewhat disappointing was the weather. We had expected more clear sky days and did not appreciate the intensity of 'patagonia' wind. All that said, it is part of the experience of Patagonia.

Tell us about El Calafate & El Chalten

The El Chalten area was beautiful and we were fortunate to have good weather the day we arrived so were able to see Fitz Roy in its entirety. The 'mountain escape' trek was a great choice for us as we prefer adventure and getting away from the typical hiking areas. Again, the only thing that was somewhat disappointing was the weather. We had expected more clear sky days and did not appreciate the intensity of 'patagonia' wind. El Calafate was a nice way to end the trip as it offered more 'comforts of home'. The Perito Merino glacier was a necessary trip though I would say that it was less impressive than I expected.

Tell us about the trekking

Our guide for Torres del Paine was knowledgeable, somewhat sociable, and accommodating. A few things of note... he waffled sometimes in terms of schedule leaving us uncertain as to when we were leaving. I think he had difficulty coordinating both his clients and the porters. Also, he always wanted to be in the lead which led to us feeling like a follower. I think there could be a way for a guide to allow clients to be a bit more free roaming and to take the lead with appropriate guidelines. Our guide at El Chalten was also knowledgeable and more sociable. As mentioned earlier, he invited some friends to join part of the trek. This resulted in more Spanish being spoken (which we do not understand); that seemed rude at times. Also, it would have been much more cordial for him to have advised us of the inclusion of friends in advance.

Something Else?

I appreciate the time that Swoop took to organize this trip and to make right any issues that were faced. Swoop assumed ownership of the issues and took my feedback seriously. I really appreciate that and will comment on that when I talk to friends about this adventure. Thank you!

Do you have any tips or advice for other people planning a trip to Patagonia?

Be aware of that the weather is ever changing, difficult to predict, and possibly more cloudy and windy than one would expect even after reading about Patagonia.

Has your experience changed your perspective in any way?

This experience has changed my perspective though I haven't fully absorbed how. The ideas are still percolating.

Do you have any recommendations for Swoop, or feedback about the team?

As mentioned before, I believe that Swoop took all my comments and questions seriously and did what they could to resolve issues to my satisfaction. The only thing that I would recommend is to ensure that clients understand their responsibility in trip planning. This is one thing that caught me off guard. I did not know that I would be dealing directly with Dittmar and Serac after Swoop made the initial arrangements. This led to confusion and frustration.

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