Adrienna
Australia
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Adrienna's Trip:
Winter Multi-Activity in Torres del PaineAdrienna's Trip Date:
24th Aug - 16th Sep 2018
Overall, how was your trip?
Torres del Paine was the most beautiful place we have ever been, with friendly people, not too busy in September, and lots of fantastic food.
In one sentence, what did you think of Patagonia? Did it live up to your expectations?
Abosolutely incredible location, guide and adventure!
Would you visit again?
Yes
How was the service that Swoop provided?
Yes! So glad that we discussed the trip with Tom prior to booking.it was a little above our budget, and having been there, Tom was able to provide advice on costs, travel, guides etc. Tom wasn’t persistent, just honest which is what we needed.
How did you feel about booking directly with our partner(s)?
Perfect local partner, we wanted to book locally but were having trouble finding someone in fringe season. Chile Nativo staff speak excellent English anyway, but it was definitely useful to have Swoop’s help.
How likely is it that you would recommend Swoop to a friend?
10 out of 10
How was your adventure in Torres del Paine?
We had a once in a lifetime experience with Chile Nativo and Felipe which we will never forget. We enjoyed the 5D/4N Torres del Paine Winter Multisport Adventure in early September. It was fantastic to be there in the “fringe” season, the weather was beautiful and we felt like we had the place to ourselves! We were very fortunate to have Felipe all to ourselves as well, giving us flexibility around our capabilities and the weather. Felipe was incredibly knowledgeable about the area, the fauna, flora and even the geology (which impressed me as I’m a geologist!!). Felipe’s English is perfect, his cooking was delicious, and we felt very much at home during our trip. Our kayaking was cancelled due to very extreme weather, and Felipe not only found an alternative for the day for us, but also arranged for a generous refund.
How likely is it that you would recommend this trip to a friend? (where 0 = Not at all likely, 5 = Neutral, 10 = Extremely Likely)
10 out of 10
Do you have any tips or advice for other people planning a trip to Patagonia?
Go for as long as you can. Trust the locals!
Anything else? Tell us anything you’d like to share that we forgot to ask! It’s ok to leave this empty too :-)
There was an issue with our international bank payment (through no fault of Chile Nativo’s) and the entire team continued to communicate with us and chase the payment at their end for weeks. We really appreciated this!