Jasmine
United States Of America
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Jasmine's Trip:
W Trek in WinterJasmine's Trip Date:
18th Aug - 2nd Sep 2018
Overall, how was your trip?
Our trip was great - Mauricio was extremely knowledgeable about everything we were seeing, Refugio Paine Grande and Darwin were both great, and the hikes were lovely. We were snowed out completely of our last day (Torres) which was of course a bummer but we understood why the decision had to be made and knew this was a risk of an outdoor adventure.
In one sentence, what did you think of Patagonia? Did it live up to your expectations?
Patagonia was stunning, even with the trademark peaks hidden by a wintry storm we felt lucky to be there.
Would you visit again?
Yes
How was the service that Swoop provided?
It was great - we were happy to know the tricky logistics of off-season travel to TdP were being handled by experts and appreciate the assistance.
How did you feel about booking directly with our partner(s)?
Chile Nativo was great!
How likely is it that you would recommend Swoop to a friend?
10 out of 10
How was your winter adventure in Torres del Paine?
It was great!
How likely is it that you would recommend this trip to a friend? (where 0 = Not at all likely, 5 = Neutral, 10 = Extremely Likely)
10 out of 10
Anything else? Tell us anything you’d like to share that we forgot to ask! It’s ok to leave this empty too :-)
One aspect we weren't prepared for was tipping the drivers. We had a tip set aside for Mauricio and while we knew transport was a part of the itinerary we somehow didn't plan on tips for the private transfer from Rio Turbio to the office, the first day pick-up, the fourth day transfer/overnight stay with us, and final transfer back to Rio Turbio. It worked out fine, of course, but a reminder ahead of time might help ease the awkwardness for others.